A When updating some company data, the changes will be applied within 30 seconds. For example, after adding a new domain, requests from it will be resolved on the server within 30 seconds
company-refresh-delay
A For active sessions (already loaded chat pages), the results of changing fast responses will be available within 20 seconds
quick-answers-refresh-delay
A
When creating a company, the current account is automatically attached to this company and no additional actions are required. In order to add another operator, you need:
company-add-operator
A Category support will be enabled automatically when you add the first category, and off when you delete the last. Attention! When categories are enabled/disabled, all current operator assignments will be deleted
company-categories-support
A
In order to add a widget code on a site, you need to:
install-widget-code
A
In order to properly set up a company after creation, it is necessary to perform several mandatory steps on the companies page :
company-main-settings
A
operator-settings
A
To access fast responses:
After this, you will see a list with possible answers, you can select the one you need using the up and down arrow keys on the keyboard and select it by pressing Enter
quick-answers
A When updating the plan for paid operators, the payment period will be automatically recalculated (increased or decreased depending on the cost of the previous tariff). Attention! When switching to a free plan, the current payment periods for paid plans are canceled
company-tariff-update
A Offline form it's a form which will display when don't exist free operators and related option in a company settings is enabled. Visitors will be able to fill an email, a theme and a message, after it the data will sends to your email
offline-form
A If you installed the widget code on the site or are on the Test Chat page and the widget does not appear, make sure that you have completed all the steps on setting up the company and you are currently online on the chat page. Also, the widget will not be displayed if there are no free operators for the current user language
widget-invisible
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